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IT Support Technician

Information Technology · Genoa, Italy

Description

Miniclip is looking for an IT Support Technician to hire in our Genoa (Italy) Games Development Studio.

This is a fantastic opportunity to gain experience with some of the new technologies along with working from the very beginning on new projects and new services.

Responsibilities

Your work will include:

  • Troubleshoot hardware, software, and basic networking issues
  • Install and configure software and computer systems
  • Maintain the existing IT infrastructure and the commonly used applications (local and cloud)
  • Assist users with troubleshooting of computer related issues such as password resets/email setup/software installs via e-mail, phone, chat remotely or in presence to all offices
  • Keep record of performed tasks by using Miniclip’s internal ticketing system
  • Streamline hardware procurement
  • Setup new workplaces and support any office changes needed
  • Respond to breakdowns, being available to fix urgent issues
  • Maintain current and accurate inventory of technology hardware, software, and resources
  • Be capable of following established procedures and act upon instruction
  • Be able to help implementing new or upgrading existing systems

 

Skills and Experience

We’re looking for a skilled communicator with good technical background that will demonstrate good social skills in a professional environment. The IT Support Technician needs to be someone that enjoys working in a team with other people and is passionate and dedicated about his/her work.

The ideal candidate will be strongly skilled in the following:

  • In-depth knowledge of computer hardware, systems, and software
  • Computer networks
  • Troubleshooting
  • Repairing equipment and replacing parts
  • E-mail and internet applications
  • Up-to-date knowledge of the latest IT and software trends
  • Good organisational skills
  • Ability to work well with people
  • Enthusiasm for continual learning
  • Adaptability
  • Prioritizing
  • Scheduling
  • Write and speak English fluently

 

The following requirements are desirable but not mandatory:

  • Associate’s or bachelor’s degree in Computer Science or related field
  • 1+ years of experience in a technical support role
  • Certifications
  • Working knowledge and expertise with a variety of software, hardware, and applications
  • Ability to travel to remote locations if required

 

Application

To apply please submit your CV in English with your cover letter explaining why you want to be part of our team.

About Miniclip

Miniclip is a global leader in digital games with a mission of ‘unleashing the gamer in everyone’. The Company develops, publishes and distributes highly engaging games to an audience of over 250 million monthly active users across mobile, social and online platforms. They operate in eight countries, with a global workforce of over 900 people across 13 locations.

Founded in 2001, the Company has successfully grown a huge global audience in over 195 countries and across six continents. Miniclip has a unique understanding of the digital games space and has developed a strong portfolio of over 60 high-quality mobile games, extensive worldwide distribution, and an internationally recognised brand name. To date, Miniclip's digital games, which include the franchises 8 Ball Pool™, Golf Battle™, Football Strike™, Carrom Pool™, and Agar.io™ have generated more than 3 billion downloads. Miniclip has more than 45 million daily active players reaching people across the world in the pursuit of ‘unleashing the gamer in everyone’.

In February 2015, Miniclip was excited to receive a large majority investment from Tencent, one of the world’s largest technology companies and the world’s largest games publisher. This new chapter in Miniclip’s history strengthens the Company’s position, with Tencent recognising its achievements to date and future potential.

In the past three years, as part of their ambitious growth plans, Miniclip have been delighted to welcome the teams from Playsport (famous for Motorsport Manager), Yakuto (creators of Darts of Fury), Masomo (home of Head Ball 2), Ilyon (designers of Bubble Shooter), Eight Pixels Square (Sniper Strike) operating as Miniclip Derby, Gamebasics (creators of OSM Online Soccer Manager) now operating as Miniclip Netherlands, Green Horse Games (home of Football Rivals), and most recently Supersonic Software Ltd., trading as Puzzling.com (the team behind the highly successful Puzzle Page and Picture Cross) to the Miniclip Group.

 

For more information, visit http://corporate.miniclip.com